Refund Policy

Last updated: January 4, 2025

At StoicSoft, we stand behind the quality of our products. This Refund Policy outlines the terms and conditions under which you may request a refund for our products and services.

1. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for all first-time purchases of our products. If you are not satisfied with your purchase for any reason, you may request a full refund within 14 days of your initial purchase date.

To be eligible for a refund:

  • The refund request must be made within 14 days of the original purchase date
  • This policy applies only to first-time purchases of each product
  • The request must be made by the account holder who made the purchase

2. How to Request a Refund

To request a refund, please contact us at [email protected] with the following information:

  • Your account email address
  • The product name and purchase date
  • A brief explanation of why you're requesting a refund (optional but helpful for us to improve)

We will process your refund request within 5-7 business days. Once approved, the refund will be issued to the original payment method used for the purchase.

3. Subscription Refunds

For subscription-based products:

  • You can cancel your subscription at any time through your account settings
  • Refunds are only available within the first 14 days of your initial subscription purchase
  • If you cancel after the 14-day period, you will not be charged for future billing cycles, but you will not receive a refund for the current period
  • Subscription renewals are not eligible for refunds

4. Exceptions

The following situations are not eligible for refunds:

  • Requests made more than 14 days after the purchase date
  • Repeat purchases of the same product (second-time or subsequent purchases)
  • Subscription renewals (only initial subscriptions are eligible)
  • Accounts that have been terminated for violation of our Terms and Conditions
  • Purchases made through third-party platforms (please contact the platform directly)

5. Refund Processing Time

Once your refund has been approved:

  • It may take 5-7 business days for the refund to appear in your account
  • The exact timing depends on your payment provider
  • You will receive an email confirmation once the refund has been processed

6. Access to Products After Refund

Upon approval of your refund:

  • Your access to the product will be immediately revoked
  • Any data or content associated with your account may be deleted
  • You will not be able to re-purchase the same product and receive the 14-day guarantee again

7. Special Circumstances

We understand that exceptional circumstances may arise. If you believe your situation warrants special consideration outside of this policy, please contact us at [email protected]. We will review each case individually and do our best to find a fair solution.

8. Changes to This Policy

StoicSoft reserves the right to modify this Refund Policy at any time. We will notify users of any material changes by posting the new policy on this page and updating the "Last updated" date. Changes will not affect refund requests submitted before the policy change.

9. Contact Us

If you have any questions about our Refund Policy, please contact us at:

Email: [email protected]